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Terms and Conditions

Delivery Times
Your order will normally be processed within 24 hours. Delivery times are usually within 5 working days of receipt of your order and payment. You will be notified by email if delivery will take longer than 7 days.

Shipping and Handling
Standard charges, for UK delivery, to an upper weight limit of 2kg are as follows:

Order value -
Up to 12.50 - 1.95
12.51 to 39.99 - 2.95
40.00 to 79.99 - 3.95
Over 80.00 - 4.95

We will contact you for authorization before shipping if the shipping and handling charges will exceed the above costs. Surf board delivery charge is 19.50 per board.

Overseas deliveries are by quotation. Please contact us before confirming your order.

Back Orders
You will be advised by email if the delivery of your prints will take longer than 7 working days or if the product you require is out of stock. Out of stock items are automatically placed on back order. An estimated deliver date will be advised by email, you have the option to cancel your order if you would rather not wait.

Returns Policy

  • A refund will not be given if goods are used or returned more than 7 days after invoice date.  

  •  Items can only be returned if they are defective or damaged.  

  •  If you are not completely satisfied with any goods please contact us immediately with details of the problem. Please return unused goods in their original packaging within 7 days of the invoice date for a full refund.  

  • You are responsible for carriage cost for returning an item. The original carriage charge will only be refunded if an item is faulty or when an item has been incorrectly shipped. Carriage will not be refunded when incorrect purchases are returned. This does not affect your statutory rights.  

  • If you wish to return any item, please telephone the on-line shop number, quoting your order reference and name. You will then be given a returns number. This must be enclosed with the goods being returned.

Before returning an item please contact us by email (to returns@360photography.co.uk) or by telephone (0845 466 0146) to obtain a RAN (return authorization number). Please mark the RAN number on the outside of the package to be returned and on the documentation enclosed.

Please include full details of your original order including the reason for returning the product and the details listed below:

Order ID

Order date

Your name

Your delivery address

Your email address

The original shipping documents received with the original order must also be included, this will help us to quickly deal with the replacement/refund of the product. Pack the items together with the original documentation, and the details listed above, together with the original product packaging securely in a box using sufficient padding to avoid damage in transit. All items being returned remain your responsibility until they have been received by 360 Photography unless the original delivery was declined as the item was damaged in transit.

In the unlikely event that we are not able to fulfil your order you will receive a full refund to your original payment method. If there is an error fulfilling your order please contact us within 3 days of receiving the goods and we will correct the error or refund as necessary. We reserve the right to request return of prints or the items supplied before a issuing a refund.

A refund will be issued within 7 to 10 business days of the return of an item. A refund will be issued using in the same payment method used for the original purchase, confirmation of the refund will be sent by email once completed. Only if the item is being returned due to our error will the original shipping costs be refunded.

All of our products come with a guarantee against manufacturers fault or defect.

Credit card security
PayPal deal with all credit card details and security. Once you have confirmed you order you are automatically passed to the PayPal secure server to process the credit card payment. PayPal are a credible on-line company, visit their website www.paypal.com for full details.


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